This research study aims at modeling customer satisfaction and identifying the variables influencing the same. The study is targeted at software products. The first stage involves an extensive market survey. The second stage involves detailed statistical analysis followed by structural equation modeling. The relationship between each of the variable influencing the customer satisfaction and its role in the same is determined.


Topic: A comparative study of power sector reforms in two states, Orissa and Andhra Pradesh.
Guide: Prof. Shishir Jha (School of Management, IIT Bombay)

This project intends to make a comparison between the power sectors of two such states: Andhra Pradesh and Orissa in terms of the progress that has been achieved after the power sector reforms. The power sectors of both the states will be studied and the differences probed into with emphasis on the price of power, the stability of the electricity supply and the response of the population. These differences will be analyzed and recommendations made which may be adapted and applied to reforms taking place other states.

An extensive literature survey on the Dabhol Power Project was conducted. Then the project was analyzed from various perspectives: technical, economic, human rights violation, environmental and power sector policies. Major stress was laid on the shortcomings attributing to the inception of the deal and the consequences which arose during the course of the project.

During the course of this self study emphasis was laid on fundamentals of Marketing and Sales. I assisted Dr. Pradip Sadarangani for the course �Sales and Distribution� conducted at SIES School of Technology and Management.